Refund policy
SimLess adheres to the policies of the service provider or operator offering the product. Customers should review and agree to the following terms before making a purchase:
Refund Eligibility: Once eSIM has been downloaded or activated, customers are eligible for a full or partial refund only if:
The service does not work or stops working due to a genuine product malfunction or technical fault,
AND no resolution is provided within 24 hours after the customer submits all required details via the SimLess Contact Form https://simless.mobi/ContactUs/.
Cancellations and Returns:
Returns are only possible if the eSIM, gift card, or voucher has not been downloaded or activated.
Examples of valid return cases include:
Ineligible Device: The customer’s device cannot support the service due to hardware or software limitations.
Change of Mind: The customer no longer requires the product or service.
Cancellation and return fees may apply as per the policies of the relevant service provider or operator.
Refund Ineligibility: Refunds are not applicable in the following cases:
Failure to Seek Assistance: The customer did not contact SimLess using the contact form to report the issue or request activation support.
User-Induced Damage: The customer invalidated the product (e.g., deleting the eSIM, damaging or losing the device, factory resetting the device, etc.).
Incorrect Purchase: The customer activated the wrong product, including purchases made for unsupported regions or networks.
Partial Usage: The product or service was partially used, or the customer moved out of the service’s coverage area.
Service Performance: Dissatisfaction with the network or service quality.
While SimLess strives to assist customers, the refund eligibility outlined above represents the most stringent policies of service providers. Many providers may have more lenient terms. Customers are encouraged to contact SimLess support at https://simless.mobi/ContactUs/ , keeping in mind that certain cases may not qualify for refunds or resolutions.
Payments
SimLess accepts only credit and debit card payments. Payments are processed only after SimLess receives confirmation from the service provider that the order has been successfully placed.
Customers will receive a payment confirmation via email or app notification as soon as the transaction is processed.
Delivery and Shipment
Instant Delivery: eSIM profiles are delivered instantly, with the relevant information displayed on the screen and emailed to the customer.
Refunds
If a purchased service cannot be delivered due to technical or logistical issues on the part of SimLess or its service providers, and the issue remains unresolved for more than 24 hours after the customer submits all required details via the contact form, a full refund will be issued.
Refunds will be processed back to the original payment method within 5–7 days.
Limitations of Liability: SimLess maximum liability is limited to the amount paid for the product. SimLess is not liable for indirect damages, third-party costs, or opportunity costs caused by service disruptions.
Cancellations and Returns
If a product has been delivered but not activated or used, cancellation and return eligibility will depend on the policies of the service provider.
eSIMs are generally not eligible for cancellation or return once delivered. While SimLess may attempt to mediate between the customer and the service provider, no guarantee is made regarding refunds.
At its discretion, SimLess may choose to partially or fully refund a customer for unused services.