Privacy Policy

Introduction

Welcome to SimLess, a one-stop shop app for eSIM profiles. We offer eSIM profiles for various countries and regions globally, including Europe. Users can browse, purchase eSIM profiles, and receive QR codes and activation codes through our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our app.

By using SimLess, you consent to the collection and use of information in line with this policy.

Information We Collect

To provide and enhance our services, we collect the following types of information:

Personal Information

• Account Creation: When you create an account using Google Sign-In or email and password, we collect your first name, last name, email address, and password.
• Purchase Information: When you purchase an eSIM profile, we collect your billing address and maintain a record of your purchase history. Your payment information is processed securely through Stripe, and we do not store your credit card details.
• Contact Information: If you contact our customer support, we may collect your name, email, phone number, and any other information you provide.

Usage Data

• App Interaction: We collect information about how you use our app, such as features used, pages viewed, and interactions within the app.
• Device Information: We collect information about the device you use to access our app, including IP address, device type, operating system, and browser type.

How We Use Your Information

We use the collected information for various purposes, including to:

• Provide, operate, and maintain our app.
• Process and fulfill your purchases of eSIM profiles.
• Send you QR codes and activation codes.
• Manage your account and provide customer support.
• Improve, personalize, and expand our app and services.
• Communicate with you, including sending updates, notifications, and promotional materials.
• Monitor and analyze usage and trends to improve user experience.
• Detect, prevent, and address technical issues and security breaches.

How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following situations:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing (Stripe), data analysis, and customer service.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal information.
• Deletion: You can request that we delete your personal information.
• Objection: You can object to the processing of your personal information.
• Data Portability: You can request a copy of your personal information in a structured, machine-readable format.

To exercise these rights, please contact us at support@simless.mobi.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.

Refunds and Cancellations

We understand that sometimes changes are necessary, and we aim to make the refund process as smooth as possible. If you need to cancel an order, please contact us within 24 hours of your purchase. Approved refunds will be processed within 5-7 working days. Depending on your bank or credit card provider, there may be additional time required for the refund to be credited to your account.

For further assistance or questions about our refund and cancellation policy, please reach out to our customer service team at the following emails:

• For support: support@simless.mobi
• For payment inquiries: admin@mobiboxsoftech.com

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@simless.mobi