Welcome to SimLess, the one-stop shop app for eSIM profiles. Before using our app, please read and understand the following Terms and Conditions. By using SimLess, you agree to comply with these terms.

Account Creation and Personal Information

• When creating an account on SimLess, we collect your first name, last name, email address, and password.
• Your personal information is used to provide, operate, and maintain our app, process and fulfill your purchases, and manage your account.
• We do not sell your personal information to third parties.
• If you contact our customer support, we may collect additional contact information such as your phone number.

Purchase and Activation of eSIM Profiles

• When you purchase an eSIM profile, we collect your billing address and maintain a record of your purchase history.
• Your payment information is securely processed through Stripe, and we do not store your credit card details.
• After purchasing an eSIM profile, you will receive a confirmation email with a QR code and activation code.
• You can activate the eSIM profile by scanning the QR code or entering the details manually.

Usage Data and Device Information

• We collect information about how you use our app, such as features used, pages viewed, and interactions within the app.
• Device information, including IP address, device type, operating system, and browser type, is also collected.
• This data is used to improve, personalize, and expand our app and services, as well as to monitor and analyze usage and trends.

Data Security and Privacy Rights

• We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.
• However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
• Depending on your jurisdiction, you may have rights regarding your personal information, such as access, correction, deletion, objection, and data portability.

Sharing of Information

• We may share your information with third-party service providers who perform services on our behalf, such as payment processing and data analysis.
• We may also disclose your information if required to do so by law or in response to valid requests by public authorities.
• In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of that transaction.

Changes to the Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on our website and the effective date will be updated.

Refunds and Cancellations

We understand that sometimes changes are necessary, and we aim to make the refund process as smooth as possible. If you need to cancel an order, please contact us within 24 hours of your purchase. Approved refunds will be processed within 5-7 working days. Depending on your bank or credit card provider, there may be additional time required for the refund to be credited to your account.

For further assistance or questions about our refund and cancellation policy, please reach out to our customer service team at the following emails:

• For support: support@simless.mobi
• For payment inquiries: admin@mobiboxsoftech.com

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@simless.mobi.

Thank you for using SimLess. We are committed to protecting your privacy and ensuring a secure and enjoyable experience with our app.